FAQs

About After-sales Service
Sorry to have kept you waiting. Please make sure your purchase ways. We merely offer after-sales service to the customers who purchase goods through hengjiafish.net. If purchase through Amazon or other platforms, you can directly connect with this platform for after-sales service.We are sorry for your inconvenient and thanks for your comprehension.

Is it safe to order from you?
We recommend using PayPal payments, which are safer payments worldwide.
We also utilize a secure socket layer (SSL) technology where any personal information obtained through hengjiafish.net is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties.

Will HENGJIA save my personal information?
We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser.
Note that this will limit your access to our site.